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Intelligently match offers to customers' needs |
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Eliminate costly marketing to unresponsive segments |
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Employ powerful analytic capabilities |
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Improved campaign management |
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Improve customer loyalty |
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Equip customer service channels with better information |
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At the very core of Chatham Systems Group is our strength in helping companies use data and data management tools to maximize customer relationships and marketing profitability. Our Customer Relationship Management (CRM) solutions offer opportunities for growth through both increased revenue and reduced costs.
Our CRM practice is built around the E.piphany E.5 Product Suite. We provide all of the services necessary to customize the applications and provide integration with legacy systems, web applications, call center operations and external data sources. Chatham Systems is a leader in the Northeast region in both the number and the complexity of E.piphany implementations.
Our deployed solutions use the four solution groups that comprise the E.piphany E.5™ system:
- E.piphany Enterprise Insight uses sophisticated technology to allow for rapid access to critical analyses of market activity, purchasing trends, member activity and other insight areas.
- E.piphany Marketing gives you the power to develop more effective campaign management, real-time targeting of offers and permission-based email campaigns.
- E.piphany Sales provides a powerful sales-effectiveness solution that enables your company to intelligently manage the entire sales process through an easy-to-use, web-based interface
- E.piphany Service delivers intelligent service solutions for agent-assisted customer service and web-based customer self-service.
E.piphany’s solutions are modular and scalable. You can begin with a module that meets a specific need and expand into a larger, more robust system as needs change. And, with the web-based interface, the E.piphany environment is easy to both manage and use.
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